At Soul Familiar, we want you to love what you purchase. If you're not completely satisfied with your purchase, we're here to help.

Returns & Exchanges

You can return or exchange your item within two weeks of delivery. Please ensure that the item is in its original condition, unused, and with all its packaging intact.

Return Postage

The cost of return postage is the responsibility of the buyer. If the return is due to an issue with the product (like a defect or incorrect item), we will cover the return postage costs.

How to Return

To initiate a return or exchange, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions on how to return items from your order.

Refunds

Once we receive your returned item and inspect it, we'll notify you on the status of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment.

Thank you for shopping at Soul Familiar!